Privacy Policy

Khimreonzle ("we," "us," or "our") operates the website khimreonzle.world and provides flower bed design, balcony arrangement, container planting, garden consultation, and related landscaping and planting services. This Privacy Policy describes in detail how we collect, use, store, share, and protect your personal information when you access our website, request quotes, book consultations, or engage our flower bed and balcony arrangement services. It also explains your rights regarding your data and how you can exercise them. We are committed to handling your information responsibly and in accordance with applicable privacy laws.

Scope and Applicability

This Privacy Policy applies to all personal information we collect through khimreonzle.world, through our contact forms, via email or telephone when you inquire about or book our services, and in the course of providing flower bed design, balcony arrangement, planting, or consultation services at your property. It applies whether you are a one-time visitor, a prospective client, or an existing client. If you are located outside the United States, please note that we may transfer and process your data in the United States; by using our website or services, you consent to such transfer to the extent permitted by your local law.

Information We Collect

We collect information that you provide directly when requesting a quote, booking a consultation, submitting a contact form, or communicating with us about our flower bed and balcony arrangement services. This may include your full name, email address, telephone number, physical address (for site visits, service delivery, and invoicing), and any messages, photographs, or project details you send (such as descriptions of your outdoor space, balcony size, sun exposure, or preferences for plant types or colors). We may also collect information about your property, including its location, access details, and any special instructions you give us for performing design or planting work.

When you visit khimreonzle.world, we may automatically collect certain technical and usage information, such as your IP address, browser type and version, device type, operating system, referring URL, pages visited, time and date of access, and approximate geographic location derived from your IP. This information helps us improve the website, troubleshoot technical issues, and understand how visitors use our content and services. For detailed information about cookies and similar technologies we use, please see our Cookies Policy.

We do not collect sensitive personal information (such as health data or financial account numbers beyond what is necessary for payment) unless you voluntarily provide it and we have a lawful basis to process it. If you provide such information in the context of a project (for example, accessibility needs for site access), we will use it only for the stated purpose and retain it only as long as necessary.

How We Use Your Information

We use the information we collect to respond to your inquiries and contact requests; to provide quotes, consultations, and proposals for flower bed design and balcony arrangement services; to schedule and perform on-site visits, design work, and planting; to communicate with you about your project, including appointment confirmations, weather-related rescheduling, and follow-up after completion; to process payments and maintain records for accounting and tax purposes; to send service-related updates or seasonal care tips where you have agreed to receive them; and to improve our website, services, and client experience. We may also use aggregated or anonymized data for internal analytics, reporting, and marketing purposes in a way that does not identify you personally.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only when necessary with trusted service providers who assist us in operating our business, such as payment processors, email or scheduling tools, or cloud storage providers. Such providers are contractually or legally required to protect your data and use it only for the purposes we specify. We may also disclose your information when required by law, such as in response to a subpoena, court order, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.

Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on: (1) your consent, when you have given it—for example, when you agree to this Privacy Policy, accept cookies where consent is required, or opt in to marketing or newsletters; (2) performance of a contract, when we need your data to provide the flower bed or balcony arrangement services you have requested, to process payments, or to fulfill our contractual obligations to you; (3) our legitimate interests, such as improving our website and services, communicating with clients, preventing fraud, and ensuring the security of our systems, where those interests are not overridden by your rights; and (4) compliance with legal obligations, when we must retain or disclose data to comply with tax, regulatory, or other legal requirements. You may withdraw consent where we rely on it, or object to processing based on legitimate interests, where the law allows. Withdrawing consent or objecting may affect our ability to provide certain services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal, accounting, and regulatory obligations. Contact and inquiry data may be retained for several years so we can respond to follow-up questions and maintain a record of our communications. Project-related data, including design plans, plant lists, and service history, may be kept for a similar period for reference, warranty or guarantee claims, and potential future projects. Payment and invoicing records are retained in accordance with tax and accounting requirements, which may be seven years or longer depending on jurisdiction. When data is no longer needed for these purposes, we securely delete or anonymize it in accordance with our internal retention schedule. You may request deletion of your data earlier where the law grants you that right; we will honor such requests subject to any overriding legal or contractual retention requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include, where applicable, use of secure (HTTPS) connections for data transmitted through our website; restricted access to personal data on a need-to-know basis; secure storage of electronic and paper records; and regular review and updating of our security practices. No method of transmission over the Internet or electronic storage is completely secure; therefore, while we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords if you use any account features, to protect your own devices, and to be cautious when sharing sensitive information by email or other channels.

Your Rights

Depending on your location and applicable law, you may have the right to: access the personal data we hold about you and receive a copy of it; request correction of inaccurate or incomplete data; request deletion of your data in certain circumstances; request restriction of processing in certain situations; object to processing based on legitimate interests or for direct marketing; request data portability, where technically feasible; withdraw consent where we rely on it; and lodge a complaint with a supervisory authority in your country or region. To exercise any of these rights, please contact us using the contact details provided on khimreonzle.ddd. We will respond within the time frame required by applicable law (for example, within 30 or 45 days where specified). We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

Third-Party Links and Services

Our website may contain links to third-party websites, such as mapping services or external resources. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit. Our use of third-party services (for example, for fonts, maps, or analytics) may result in those parties collecting information about your visit; such collection is governed by their respective privacy policies, which we encourage you to review.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us and we will take steps to delete such information from our systems.

International Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Those countries may have data protection laws that differ from the laws of your country. Where we transfer data from certain regions (such as the European Economic Area or the United Kingdom), we implement appropriate safeguards as required by applicable law, such as standard contractual clauses or other approved mechanisms. By using our website or services, you consent to such transfer to the extent permitted by your local law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the scope of our flower bed and balcony arrangement services. The updated version will be posted on khimreonzle.world with a revised effective date. We encourage you to review this page periodically. If we make material changes that affect how we use your personal information, we may also notify you by email or through a prominent notice on our website where appropriate. Your continued use of our website or services after the effective date of the revised policy constitutes acceptance of the updated policy where permitted by law. If you do not agree, please discontinue use and contact us to discuss your options.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices related to our flower bed and balcony arrangement services, or to exercise your privacy rights, you may contact us at the address, telephone number, or email listed on khimreonzle.ddd. We will respond as promptly as possible and in any event within the time frame required by applicable law.