Return Policy

This Return Policy describes in detail the terms under which Khimreonzle ("we," "us," or "our") offers refunds, cancellations, rescheduling, and adjustments for our flower bed design, balcony arrangement, and related planting, consultation, and installation services. By engaging our services or making a payment, you agree to this policy unless a separate written agreement signed by us specifies otherwise. We encourage you to read this policy carefully before booking and to contact us with any questions. This policy is designed to be fair to both you and us, recognizing the particular nature of custom landscaping and planting services.

Nature of Our Services

Khimreonzle provides custom design and planting services, including flower bed layout and installation, balcony pot arrangements, plant selection, soil preparation, mulching, and related consultation and labor. These services are performed at your property and involve live plants, weather-dependent scheduling, and perishable or custom-ordered materials. Once plants are installed and soil, mulch, or other materials are used, they cannot be "returned" in the traditional retail sense. This policy explains how we handle cancellations, rescheduling, partial completion, refunds, and any replacement or follow-up obligations in that context. It applies to all bookings made through khimreonzle.world or through direct contact with us, unless a signed service agreement states different terms for a specific project.

Consultations and Quotes

Initial consultations or quote requests may be free or subject to a fee as stated at the time of booking. If you cancel a scheduled consultation with at least 24 hours' notice, we will refund any consultation fee paid or allow you to reschedule once within a reasonable period, at our discretion. If you cancel with less than 24 hours' notice or do not attend the scheduled consultation without prior notice, we may retain the consultation fee in full. We reserve the right to cancel or reschedule consultations due to weather, illness, emergency, or other reasonable causes; in such cases we will offer a full refund of any fee paid or a new appointment at no additional charge. Quotes and proposals are valid for the period stated in the quote (typically 30 days unless otherwise specified). After that period, pricing and availability may change and we may need to issue a revised quote.

Booking and Prepayment

When you book a flower bed or balcony arrangement service, we may require a deposit or full prepayment as specified in your quote or invoice. The deposit secures your appointment and may be used to order plants, materials, or to reserve labor. The balance, if any, may be due on completion or at a milestone as agreed. If you cancel the booking, the following generally applies; we may agree to different terms in writing for specific projects.

• More than 7 days before the scheduled start date: We will refund the deposit or prepayment minus any non-refundable costs we have already incurred (for example, plants or materials ordered specifically for your project that cannot be reused or resold). We will communicate any deduction in writing and provide reasonable documentation if requested.
• Between 3 and 7 days before the scheduled start date: We may retain up to 50% of the deposit to cover administrative and preparation costs, unless we have incurred higher non-refundable costs (such as custom-ordered plants or materials), in which case we may deduct those costs instead, up to the full deposit amount.
• Less than 3 days before the scheduled start date, or no-show: We may retain the full deposit. If full payment was made in advance, we may retain the full amount or a portion as reasonable compensation for lost time, preparation, and inability to rebook the slot. We will consider partial refunds only in exceptional circumstances and at our sole discretion.

We will consider exceptional circumstances (such as documented serious illness, family emergency, or natural disaster affecting your property) on a case-by-case basis and may offer a partial refund, credit toward a future service, or a reschedule without penalty. You must contact us as soon as practicable and provide any supporting information we reasonably request.

Rescheduling

If you need to reschedule your service, please contact us as soon as possible. One reschedule is typically allowed without penalty if we receive at least 48 hours' notice and can accommodate a new date within a reasonable period (typically within 60 days of the original date, subject to our availability). Additional reschedules or last-minute changes (less than 48 hours before the scheduled start) may result in a rescheduling fee or loss of a portion of the deposit, as we may have turned away other clients or ordered materials for your original date. If you reschedule repeatedly or fail to confirm a new date within a reasonable time, we may treat the booking as cancelled and apply the cancellation terms above. We may also need to reschedule due to weather (for example, heavy rain, frost, or extreme heat that would harm plants or prevent safe work); in that case we will work with you to set a new date at no extra charge and will not apply any cancellation penalty to you.

During and After Service

Once we have started on-site work (such as soil preparation, edging, or planting), the service is considered in progress. If you ask us to stop before completion for reasons unrelated to our breach (for example, a change of mind), we will invoice you for the work performed and any materials used or ordered specifically for your project; the balance of any prepayment may be refunded after deducting those costs. If we are unable to complete the work due to circumstances beyond our control (for example, you revoke access to the property or conditions make completion impossible), the same principle applies: you pay for work and materials used, and we refund any remainder.

Disputes about the quality or scope of work should be raised with us in writing within 7 days of completion. We will work in good faith to address reasonable concerns. This may include a return visit to adjust planting, correct an error in layout, or replace plants that fail due to our installation (for example, improper planting depth, clearly defective or mislabeled stock, or failure to follow the agreed design in a material way). We do not guarantee the long-term survival or aesthetic outcome of plants, as that depends on many factors beyond our control, including weather, watering, fertilization, pruning, pests, and maintenance by you or others. Any warranty or guarantee we offer (if any) will be stated in your quote or service agreement.

Plants and Materials

Plants and perishable materials (soil, mulch, fertilizer, etc.) are generally non-returnable once delivered or installed. If we supplied defective or incorrect plants (wrong variety, unhealthy at installation, or not as specified in the agreement), we will replace them once at no charge if you notify us within 14 days of completion and we can verify the issue (which may require a site visit or photographs). Replacement is limited to the same or equivalent variety and quantity; we do not provide cash refunds for plant replacement unless we agree otherwise. Unused, unopened non-perishable items (for example, certain edging, decorative materials, or hardware) may be returnable at our discretion within 30 days of delivery; please contact us before returning anything and obtain a return authorization. Returned items must be in original condition. We may charge a restocking fee or deduct shipping costs. Custom-ordered or personalized materials are generally non-returnable.

Refund Method and Timing

Refunds will be issued using the same method of payment used for the original transaction (for example, credit or debit card, or bank transfer), unless we agree otherwise in writing. We will process approved refunds within 10 business days of our approval. Depending on your bank or card issuer, it may take an additional 5 to 15 business days (or more in some cases) for the refund to appear on your statement. We do not charge a fee for processing refunds that are due under this policy. If the original payment was made by check or cash, we may issue a refund by check or other mutually agreed method. We are not responsible for delays caused by your financial institution.

Credits and Future Services

In some cases we may offer a credit toward a future service instead of a cash refund—for example, when a cancellation occurs close to the start date but we have not yet incurred significant non-refundable costs. Credits will be documented in writing and must be used within 12 months of the date of issue unless we agree to a longer period. Credits are non-transferable and have no cash value. If the cost of the future service exceeds the credit, you pay the difference; if it is less, the remaining credit may be applied to a subsequent service within the validity period, or we may refund the remainder at our discretion.

Exceptions and Consumer Rights

This policy does not limit your rights under applicable consumer protection laws. If you are a resident of a jurisdiction that provides mandatory refund or cancellation rights (for example, for certain distance or off-premises contracts, or for defective goods or services), those rights apply to the extent they cannot be waived by contract. Nothing in this policy is intended to exclude or limit our liability for fraud, for breach of contract where the law does not allow such limitation, or for any other liability that cannot be excluded or limited under applicable law. If any part of this policy is found to be unenforceable or invalid, the remainder will continue to apply to the fullest extent permitted.

Dispute Resolution

We aim to resolve any dispute about a refund, cancellation, or the quality of our work in a fair and timely manner. Please contact us first with a clear description of the issue and any supporting information (such as photographs or your booking reference). We will respond within a reasonable time (typically within 5 business days) and propose a resolution in line with this policy. If we cannot resolve the matter informally, the dispute will be subject to the governing law and dispute resolution provisions set out in our Terms of Use (including, where applicable, the jurisdiction of the courts in Duval County, Florida).

Changes to This Policy

We may update this Return Policy from time to time. The updated version will be posted on khimreonzle.world with a revised effective date. Changes will apply to new bookings made on or after the effective date. For existing bookings and agreements, the version of this policy in effect at the time of booking will generally apply unless we agree otherwise in writing. If a change would materially disadvantage you with respect to an existing booking, we will not apply that change to that booking without your consent.

Contact Us

For questions about returns, refunds, cancellations, or rescheduling, or to request a refund or credit, please contact us using the contact information provided on khimreonzle.ddd. We will respond as quickly as possible and work with you to resolve any issue in line with this policy and applicable law.